Shipping & Returns

At this time, POWERSPORTSGONEWILD.com ships merchandise to locations within the United States including Alaska and Hawaii but not to other international locations. The risk of loss and title for all merchandise ordered on this Web site pass to you when the merchandise is delivered to the shipping carrier.

Please note that additional shipping charges will apply to all merchandise delivered to Hawaii or Alaska and also to other high cost delivery areas including, but not exclusive to, certain cities in the state of New York such as Long Island, Brooklyn, Manhattan and New York City, the Florida Keys, all high impact traffic destinations and isolated areas.

Please call TOLL FREE (833) 710-9898 for an accurate quote before ordering!

 

SHIPPING POLICY

      1. Most orders are processed between 48-120 business hours. During holiday seasons, due to extremely high volume, it may take longer to process orders.

      2. If you place your order by credit card and your shipping address has been verified, it will usually be shipped between 48-120 business hours (depending on shipping option). RUSH orders always receive top priority.

For wire transfer, Cashier Check or Money Order Payment orders, we will ship your order on the day the funds are cleared into our account.

      3. If you place your order by credit card and your shipping address and billing address  is different, we may ask you to fill out an authorization form and send back to us. Your order may not be shipped until we receive your signed authorization.

      4. Merchandise over 100lbs/box will be shipped by an LTL trucking company.            Merchandise less than 100lbs will be shipped by FedEx or UPS ground. 

  1. For shipment to Hawaii, Alaska, Puerto Rico, we advise customer finding a freight forwarding company in the US continental states. The shipping you get when you place the order is just the minimum charge. Final shipping is based on destination zip code.
  2. You will be emailed a tracking number after your order has been shipped. You can go to the shipping company's website to track your shipment activities.
  3. POWERSPORTSGONEWILD.com will try our best to ship your order to your door. However, for some extremely large size motorcycles (Large 250cc Utility ATVs, 400cc ATVs, Extra-large 150cc Go Karts, Extra Large 250cc Go Karts, 800cc Go Karts, UTVs), trucking companies' lift gates are not big enough to unload those vehicles. You are responsible to have several people to help the truck driver to unload the vehicle or provide us with an authorized business address with loading dock or pick up at trucking company local terminal. Extra shipping charges also may apply.

 

SHIPPING INSPECTION/DAMAGE POLICY

It is vital that you inspect your shipment immediately upon arrival, and note ANY damages to shipment, including damage to the shipping container. If there is ANY damage to your shipment, you must note this on the Bill of Lading when you sign for your package(s). You must also report any damages to POWERSPORTSGONEWILD.com by phone at 833-710-9898 within 3 days of receiving your shipment in order for us to file a claim for any damages. If you report damages during that time, POWERSPORTSGONEWILD.com will file the claim for you and ship out your parts free of charge. If you do not report damages to POWERSPORTSGONEWILD.com within 3 days we will not be able to file a claim for you, and you may have to pay for any parts you need shipped to you and file the claim with your shipping company separately for reimbursement. Also, please do a complete box count and write on the BOL how many boxes you received before the driver leaves. If a package is refused without approval of POWERSPORTSGONEWILD.com, the restocking fee will apply. If your vehicle sustained structural and frame damages beyond repair, please refuse delivery and contact us immediately so we can prepare to send you a replacement unit. If you receive your vehicle with minor damages, please accept the vehicle and take pictures of your vehicles and email to us. We will send replacement parts to you free of charge.

RETURN POLICY

We value your complete satisfaction. If within 7 days of receiving your vehicle you decide you do not want your vehicle for any reason, give our customer service department a call and we may refund you your money or send you a replacement based our return policy agreement.

The following is our Return Policy Agreement:

Obtain a Return Merchandise Authorization Number (RMA) from our Customer Service Department. Any vehicles returned without an RMA number will not be accepted. A copy of your original invoice must be included in a return shipment. Customers are responsible for returning the merchandise at their own expense. Freight collect and COD packages will not be accepted.
Vehicle must be returned in its original packaging within 7 days in new and re-sellable condition.
This return policy does not apply to vehicles that have had alterations, abuse, negligence, and accidents or have not received proper maintenance.
All packaging materials, instruction manuals and parts must be returned. Any missing parts or damages will be deducted from your refund amount. We do not accept any return vehicle that has any sustained damage.
If the vehicle has been used and fueled, returns will not be accepted. The return policy will be voided. You may only return your vehicle for repairs.
If you have had your vehicle for more than 7 days and have used it, you will not be eligible to return it for refund or replacement. You can send the vehicle or parts to us at your own expense; we will repair it and send it back to you at your cost.
In order to keep you completely satisfied and maintain rock bottom prices, our shipping expenses are neither refundable nor reimbursed for any reason. This includes all freight charges: the first shipment and return. Original freight expense will be deducted from your refund.
Due to health and personal hygiene concerns, all clothing and helmets are non-refundable.
Order may be cancelled only if we are unable to fulfill and ship your order within 7 business days. You may also cancel your order if your item has not been shipped. However you will be charged a 10% cancellation fee.


50 DAY EXCLUSIVE MONEY BACK POLICY

We strive to provide the cream of the crop when it comes to low priced and affordable Chinese Scooters, Pit Bikes, Motorcycles and Electric Bikes, but you may have noticed that we do not carry certain brands or brands from particular manufacturers.

These products do not meet the high quality standards that our Powersports Gone Wild customers have come to expect. If we are not comfortable selling a product to a friend, relative or neighbor, it will not be offered for sale on this website.

Our 50 day return policy is simple. If you return the unit for any reason, you will be given a full refund less a 20% restocking fee. The unit must be:

Unused and in "As New" condition
Not have been modified in any fashion
Returned with all manuals and documentation paperwork as it was originally shipped
Be returned in the original packaging
Unit(s) must be returned within 50 days of reception by the customer
Customer is responsible for any and all return shipping fees and no C.O.D. returns will not be accepted under any circumstances. Any shipping fees incurred by POWERSPORTSGONEWILD.com are not refundable and are the sole responsibility of the buyer.

If the product is returned damaged in any fashion whether by the purchasers shipping company or other outside means, compensatory fees will be deducted from the total amount of the refund.

When returning a product, please provide us with the R.M.A. (Return Merchandise Authorization) number prior to the return in order to qualify for the terms of our 50 day return policy. This can be either expedited by phone or simply by sending us an email at POWERSPORTSGONEWILD@gmail.com

The original shipping expense incurred by POWERSPORTSGONEWILD.com will be deducted from the total amount of the refund and POWERSPORTSGONEWILD.com will provide proof positive documentation of the original shipping charges upon request.

Again, allow us to thank you for choosing POWERSPORTSGONEWILD.com for your quality power sport needs!