Shipping & Delivery
At this time, POWERSPORTSGONEWILD.com ships merchandise to locations within the United States including Alaska and Hawaii but not to other international locations. The risk of loss and title for all merchandise ordered on this Web site pass to you when the merchandise is delivered to the shipping carrier.
Please note that additional shipping charges will apply to all merchandise delivered to Hawaii or Alaska and also to other high cost delivery areas including, but not exclusive to, certain cities in the state of New York such as Long Island, Brooklyn, Manhattan and New York City, the Florida Keys, all high impact traffic destinations and isolated areas.
Please call TOLL FREE (833) 710-9898 for an accurate quote before ordering
1. Most orders are processed between 48-120 business hours. During holiday seasons, due to extremely high volume, it may take longer to process orders.
2. If you place your order by credit card and your shipping address has been verified, it will usually be shipped between 48-120 business hours (depending on shipping option). RUSH orders receive top priority.
For wire transfer, Cashier Check or Money Order Payment orders, we will ship your order on the day the funds are cleared into our account.
3. If you place your order by credit card and your shipping address and billing address is different, we may ask you to fill out an authorization form and send back to us. Your order may not be shipped until we receive your signed authorization.
4. For merchandise over 100lbs/box, it will be shipped by professional LTL trucking company.
SHIPPING INSPECTION/DAMAGE POLICY
It is vital that you inspect your shipment immediately upon arrival, and note ANY damages to shipment, including damage to the shipping container. If there is ANY damage to your shipment, you must note this on the Bill of Lading when you sign for your package(s). You must also report any damages to POWERSPORTSGONEWILD.com by phone at 833-710-9898 within 3 days of receiving your shipment in order for us to file a claim for any damages. If you report damages during that time, POWERSPORTSGONEWILD.com will file the claim for you and ship out your parts free of charge. If you do not report damages to POWERSPORTSGONEWILD.com within 3 days we will not be able to file a claim for you, and you may have to pay for any parts you need shipped to you and file the claim with your shipping company separately for reimbursement. Also, please do a complete box count and write on the BOL how many boxes you received before the driver leaves. If a package is refused without approval of POWERSPORTSGONEWILD.com, the restocking fee will apply. If your vehicle sustained structural and frame damages beyond repair, please refuse delivery and contact us immediately so we can prepare to send you a replacement unit. If you receive your vehicle with minor damages, please accept the vehicle and take pictures of your vehicles and email to us. We will send replacement parts to you free of charge.
We value your complete satisfaction. If within 7 days of receiving your vehicle you decide you do not want your vehicle for any reason, give our customer service department a call and we may refund you your money or send you a replacement based our return policy agreement.
The following is our Return Policy Agreement:
50 DAY EXCLUSIVE MONEY BACK POLICY
We strive to provide the cream of the crop when it comes to low priced and affordable Chinese Scooters, Pit Bikes, Motorcycles and Electric Bikes.
You may have noticed that we do not carry brands of certain manufacturers. Simple reason is that they do not meet the quality standards that our customers have come to expect from SSR Dealers. If we are not comfortable selling a unit to a friend, relative or neighbor it will not be offered for sale
to our Nationwide customers - Period.
Our 50 day return policy is simple. If you return the unit for any reason, you will be given a full refund less a 20% restocking fee. The unit must be:
Customer is responsible for any and all return shipping fees and no C.O.D. returns will not be accepted under any circumstances. Any shipping fees incurred by POWERSPORTSGONEWILD.com are not refundable and are the sole responsibility of the buyer.
If the product is returned damaged in any fashion whether by the purchasers shipping company or other outside means, compensatory fees will be deducted from the total amount of the refund.
When returning a product, please provide us with the R.M.A. (Return Merchandise Authorization) number prior to the return in order to qualify for the terms of our 50 day return policy. This can be either expedited by phone or simply by sending us an email at POWERSPORTSGONEWILD@gmail.com
The original shipping expense incurred by POWERSPORTSGONEWILD.com will be deducted from the total amount of the refund and POWERSPORTSGONEWILD.com will provide proof positive documentation of the original shipping charges upon request.
Again, allow us to thank you for choosing POWERSPORTSGONEWILD.com for your quality power sport needs.